Hanno Jarvet

Using and abusing metrics for improvement on personal, team and company levelHanno Jarvet

Understanding how to use and abuse metrics, charts, KPIs and indicators for personal, team and organisational improvement. Why would I want to have measures or metrics for anything in the first place and how do they work in an organisational context? How can a metric be more than just a tool for a command and control styled management and help us in improvement?

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